Refund policy

This policy explains how refunds, returns, and cancellations work for products purchased directly from NasalFresh MD. It forms part of our Terms of Service and should be read together with them.

Quick summary

  • Every order comes with a 30-day money-back guarantee
  • You can return it opened and used — just keep the original packaging and accessories
  • Refunds are processed as soon as your return is delivered back to us
  • Contact us for return authorization before shipping anything back
  • Subscriptions can be cancelled anytime; every shipment has its own 30-day guarantee
  • You pay return shipping; original shipping and handling fees are not refunded

1. 30-Day Money Back Guarantee

We know you'll love our products and we stand behind them 100%. Every order comes with a 30-day money-back guarantee, activated on the date that order is placed. If within 30 days you're not happy, simply return it.

You can return it opened and used. We don't require the product to be unused or still sealed — if you tried it and it wasn't for you, that still qualifies. Just send it back in the original packaging with the accessories.

To qualify:

  • The return must be initiated within 30 days of the purchase date
  • The product must be returned in its original packaging with all accessories included
  • You must provide proof of purchase (order number or receipt)
  • You must contact us for return authorization before shipping anything back

This guarantee covers products purchased directly from nasalfreshmd.com and our official offer pages. Purchases made through Amazon, other marketplaces, or third-party retailers are subject to that seller's return policy.

Original shipping and handling fees are not refundable.

2. Subscription Programs

Cancelling. You can cancel any subscription at any time. If you subscribed online, you can cancel online through your account — no phone call required. You may also cancel by calling or texting (888) 409-7103 (Monday–Friday, 9:00 AM–5:00 PM EST) or emailing info@nasalfreshmd.com anytime.

Cancellation stops any charge that hasn't been processed yet.

Refunds on recurring charges. Every subscription shipment carries its own 30-day money-back guarantee, activated when that order is placed. If you cancel after a charge has already been processed, you can return that shipment within 30 days for a refund — opened or unopened.

Free gifts and introductory offers. If your order included a free gift, free trial, or discounted introductory period, you may cancel before the first recurring charge and you will not be charged. You do not need to return a free gift in order to cancel.

Device refunds cancel the subscription. If you return or refund a device purchased in the same order as a subscription enrollment, we will cancel that subscription at the same time. You will not be charged for a renewal after we receive your refund request.


3. How to Start a Return

All returns must be authorized in advance.

  1. Contact us through our contact form, or by phone, text, or email, with your order number
  2. We'll confirm eligibility and send you the correct return address and instructions
  3. Ship the item back, postage prepaid, in its original packaging

Please don't ship a return without contacting us first. Items sent back without prior authorization will incur a $20 restocking fee, deducted from your refund. Unauthorized returns received more than 30 days after delivery may be returned to sender at your expense or, if unclaimed, disposed of at our discretion.

Returns are processed by our parent company:

Spa Sciences

584 NW University Blvd, Suite 600

Port St Lucie, FL 34986

This address is for reference only. Please contact us for return authorization and current return instructions before sending anything back.


4. Refund Processing

  • Refunds are issued to your original payment method
  • We process your refund as soon as the carrier marks your return as delivered to us — no waiting on inspection
  • Refunds may take 1–2 billing cycles to appear on your statement, depending on your card issuer
  • You'll receive an email confirmation when your refund is issued

If more than 15 business days have passed since we confirmed your refund and you still don't see it, please contact us.


5. Shipping Costs and Fees

Situation What applies
Standard return You pay return shipping; original shipping/handling not refunded
Defective or wrong item sent We cover return shipping and replacement shipping
Refused delivery Refund less a $19.95 handling fee
Incorrect or undeliverable address Refund less a $19.95 handling fee (waived if Premium Shipping Protection was purchased)
Re-shipping a returned order Up to $29.95
Unauthorized return $20 restocking fee


6. What Is Not Refundable

  • Items marked "Final Sale"
  • Original shipping and handling fees
  • Products purchased from unauthorized retailers or third-party marketplaces
  • Returns initiated more than 30 days after the purchase date

Damaged, lost, or stolen shipments are handled under the shipping terms in our Terms of Service, including the claim process and police report requirement for stolen packages. Contact us within 7 days of the delivery date to file a claim.

Exchanges are only available for U.S. orders.


7. Warranty Claims (Separate From Refunds)

Refunds and warranty claims are different processes. Every device carries a 2-Year Limited Warranty against defects in materials and workmanship, provided the purchase is registered within 90 days (registration isn't required for purchases made at nasalfreshmd.com). Warranty claims are handled under Section 7 of our Terms of Service — contact us to start one.


8. Contact Us

Phone / Text: (888) 409-7103 — Monday–Friday, 9:00 AM–5:00 PM EST

Email: info@nasalfreshmd.com

Mail: NasalFresh MD, 584 NW University Blvd, Suite 600, Port St Lucie, FL 34986

Web: nasalfreshmd.com/pages/contact

Please include your order number. We aim to respond within 24 hours.

California residents: if a complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.