Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
Some NasalFresh MD products are offered on a subscription basis, where you receive repeat deliveries automatically until you cancel. The price, billing frequency, and renewal terms for your subscription are disclosed before you check out and are included in your order confirmation email.
You can cancel at any time. If you subscribed online, you can cancel online through your account — no phone call required, and no additional steps.
How to cancel:
- Online: log in to your account and select Manage Subscription → Cancel
- Phone or text: (888) 409-7103, Monday–Friday, 9:00 AM–5:00 PM EST
- Email: info@nasalfreshmd.com, anytime
Cancellation stops any charge that hasn't been processed yet. If you cancel after a charge has already gone through, you can return that shipment — opened or unopened — within 30 days for a refund. See our Refund Policy.
Free gifts and introductory offers
If your order included a free gift, free trial, or discounted introductory period, you can cancel before the first recurring charge and you won't be charged. You don't need to return a free gift in order to cancel.
Changes to your subscription
You can also skip a shipment, change the delivery date, or update your payment method from your account at any time.
Device returns
If you return a device purchased in the same order as a subscription, we'll cancel that subscription at the same time. You won't be charged for a renewal after we receive your return request.
Questions
NasalFresh MD · 584 NW University Blvd, Suite 600, Port St. Lucie, FL 34986
(888) 409-7103 · info@nasalfreshmd.com
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.